To access the DisasterAWARE Enterprise™ system, please register at the Get Started page for a 30 day free trial. We are happy to assist you via our dedicated chat, email and web ticketing support for our registered customers.
Upon a successful registration to the system, please login and select the Help icon at the bottom of left panel on the screen, from there you can find the Fundamental Training Guide which illustrates the product key features step by step.
Kaazing provides following technical support for registered customers:
- Chat Support: A Chat Widget is available on www.disasteraware.com. Click on this to engage with our support staff. Our online support team is available for your convenience from 9am central European time to 7pm Pacific time.
- Email Support: You can send your technical support inquiry to email@example.com anytime. Our email support team responds within 24h.
- Issue Tracking Support: As an authorized user of the DisasterAWARE Enterprise™ system, you can log issues directly to our web ticketing support tool. Web ticketing support allows you to track support status and issue resolution as well.
Phone: (US) +1 (877) KAAZING ,
International customers, +1 (650) 294 4844
Support Portal: https://support.disasteraware.com/
Support Offering for Subscribed Customers
|Response Time||Severity based*|
|Number of Escalations||Unlimited|
|Access to online support system|
Service Level Agreements
|Priority||Definition||Initial Response Goal||Resolution Time Goal|
|P1-Critical||The system is inoperative and business operations are critically impacted. No work can be done and the DisasterAWARE Enterprise™ application is unreachable or unusable.||1 hour||2 hours|
|P2-High||The system is adversely affected or key features are inoperative. Productivity is compromised; work can be done but is severely limited.||2 hours||8 hours|
|P3-Standard||The system has encountered a non-critical problem or defect and/or questions have arisen about product use. The system is usable but non-critical features may not function.||1 Business Day||N/A|
|P4-Low||Minimal system impact; includes feature requests and other non-critical problems.||5 Business Days||N/A|
* Please refer to our Support Policies for the definition of response time SLAs and escalation details for each severity level.