DisasterAWARE Enterprise is licensed annually on a named-user basis, providing access to the platform for a specified number of users within your organization.
The application is fully web-based and can be accessed using a modern web browser, including Chrome, Firefox, Safari, or Edge, on any operating system.
Yes, DisasterAWARE Enterprise is accessible on mobile devices through a responsive design that works seamlessly with modern web browsers. Additionally, the DisasterAlert mobile app offers complementary functionality.
Yes, training is available to help your team get the most out of DisasterAWARE Enterprise. We offer onboarding sessions, tutorials, and ongoing support to ensure a smooth experience.
Yes, the platform supports multiple languages to meet the needs of global organizations. Language preferences can be adjusted within the application.
DisasterAWARE Enterprise is continuously updated to improve functionality and incorporate new features. Updates are applied automatically with no action required from users.
Yes, integrating your data into DisasterAWARE Enterprise is simple and seamless. You can upload your own datasets—whether for asset protection or visualizing other critical information—directly into the platform. DisasterAWARE supports a wide range of geospatial data formats, including WMS, WMTS, WFS, KML, GeoJSON, and more, making it easy to incorporate your data and view it alongside the platform’s extensive hazard and infrastructure information. If your data is in spreadsheets with addresses or locations for points of interest, our team can assist in converting it into a geospatial format for integration. This ensures you have a complete and customized view tailored to your organization’s needs.
Our data is delivered through an easy-to-use RESTful API, making integration straightforward for developers.
Yes, comprehensive API documentation is available to guide your integration process. You can access it here: https://api-docs.disasteraware.com/.
Yes, we can work with you to provide data through alternative methods to fit your specific needs. For example, we can set up a webhook for event-driven integrations, ensuring your systems receive real-time updates seamlessly.
The API provides access to real-time hazard data, historical event records, exposure assessments, and supplemental datasets, such as demographic, infrastructure, and risk information.
The data is updated in near real-time, ensuring you always have access to the latest information for monitoring hazards and assessing risks.
The API delivers data in widely used formats like JSON and GeoJSON, ensuring compatibility with most applications and systems.
Yes, we offer a free trial to allow you to test the API’s capabilities and see how it fits into your workflows. Contact our team to set up access.
Our team provides full support during the integration process, including technical guidance and troubleshooting, to ensure the API works seamlessly with your existing systems.
DisasterAWARE combines direct observation data, such as satellite imagery, with reports from authoritative agencies worldwide. This approach ensures a comprehensive and global view of hazards that pose significant threats to life and property.
The data is processed as efficiently as possible as soon as it is published by our sources. This includes real-time updates and our analysis of potential impacts on the public and critical infrastructure.
Through our sister organization, the Pacific Disaster Center, we have been advancing hazard science since the 1990s. Beyond studying hazards, we actively support disaster relief and humanitarian assistance organizations around the globe. This extensive experience allows us to evaluate severity and format hazard information into actionable insights tailored for decision-makers.
Our analysis uses hazard-specific methodologies developed through applied science and decades of disaster management experience. This ensures severity ratings are accurate and reflect potential impacts on people, infrastructure, and assets.
Yes, DisasterAWARE uses advanced algorithms and predictive modeling to forecast hazard progression and potential impacts, giving users an opportunity to prepare before events unfold.
The platform covers 28 hazard types, including natural disasters like hurricanes, earthquakes, and floods, as well as manmade events, ensuring a comprehensive scope of monitoring and analysis.
Our platform integrates data only from trusted and verified sources, such as government agencies and authoritative organizations, and applies rigorous validation processes to ensure reliability.
Yes, we maintain extensive archives of historical hazard data to support trend analysis, research, and disaster preparedness planning for organizations worldwide.
Users can submit trouble support tickets through our website. For priority one issues, we guarantee a response within one business day to address urgent concerns promptly.
Yes, customers who require around-the-clock support can purchase an Enterprise Support Agreement, which provides 24/7 access to our customer support team.
Yes, the SaaS product includes a Foundational Training Guide that explains all the features of the platform, making it easy for users to get started.
Yes, customers can purchase additional training, available as webinars or on-premise sessions. To schedule a session, contact your sales agent or submit a request through our website.
All subscriptions include standard support, which covers ticket-based issue resolution and access to product documentation. Additional support options are available through the Enterprise Support Agreement.
Training sessions can typically be scheduled within two weeks, depending on availability. Contact your sales agent or submit a request to finalize scheduling.
Yes, we provide an online knowledge base with FAQs, how-to guides, and troubleshooting tips to help users resolve common issues independently.
Yes, advanced training sessions can be tailored to include topics such as data integrations, API usage, advanced platform features, and even exercise training for disaster preparedness and response. Let us know your specific needs when scheduling a session, and we’ll customize the training to suit your requirements.
Support and training are primarily available in English. If additional languages are required, please discuss your needs with your sales agent, and we will do our best to accommodate.
We prioritize the security and privacy of customer data by utilizing AWS Cloud Infrastructure, which adheres to the highest industry standards. All traffic to our system is encrypted, and we implement best practices to ensure data integrity and protection.
Yes, starting in Q1 2025, DisasterAWARE will support SSO with OAuth 2.0-compliant services. To request SSO support, customers can submit a support ticket to begin the integration process.
Yes, all customer data is encrypted both in transit and at rest, ensuring it is protected against unauthorized access at all times.
Access to customer data is strictly limited to authorized personnel who require it for support or system maintenance. We adhere to strict role-based access controls to ensure data security.
Customer data is stored securely in AWS data centers, which comply with stringent security certifications such as ISO 27001, SOC 2, and GDPR (where applicable).
Yes, we perform regular security audits and vulnerability assessments to ensure the platform remains secure and up to date with industry standards.
Yes, customers can configure certain security settings, such as user permissions and data-sharing rules, directly within the platform.
We align with industry regulations, including GDPR, to protect customer privacy. If you have specific compliance needs, contact us, and we will work to address them.
Upon request, we can securely delete all customer data after a subscription ends. Contact our support team for assistance with data removal
Tenefit Global Support is open 24 hours a day 7 days a week.To peruse the online system or receive support by phone, you must have purchased support and be registered as a Support user.
